Sofa frame protection
Coverage for eligible structural frame issues, subject to applicable terms.
HOME HANDCRAFTED SOFA
CRAFTED FOR COMFORT. BUILT TO LAST.
Thoughtfully crafted sofas, quality workmanship, and lasting comfort — backed by warranty coverage designed to give you greater peace of mind.
A promise of lasting quality
10 YEARS WARRANTY
Long-term assurance. Lasting peace of mind.
Enjoy lasting confidence in your HOME sofa. Please refer to the applicable warranty terms for coverage details, eligibility, and exclusions.
Thoughtful coverage
Quality and craftsmanship, with coverage details set out in the applicable warranty terms and conditions.
Cushion & foam support
Support for eligible cushion and foam concerns as described in the warranty terms.
Stitching workmanship
Workmanship coverage for qualifying stitching issues under the warranty.
Manufacturing defect coverage
Eligible manufacturing defects are assessed in line with the applicable terms.
All coverage is subject to the applicable warranty terms and conditions.
A little care goes a long way
Simple habits can help preserve the comfort and appearance of your sofa.
Avoid prolonged exposure to direct sunlight.
Clean with suitable sofa care products.
Keep the sofa dry and properly ventilated.
Handle recliner mechanisms carefully and follow the manufacturer's instructions.
HOME Handcrafted Sofa will not be liable for any damage, overheating, malfunction, electrical issues or fire incidents caused by third-party electrical accessories, LED lights, USB chargers, extension devices or unauthorized modifications installed by external parties or customers.
Here when you need us
To help us review your request, please prepare your proof of purchase, product details, and clear photographs of the item or concern where applicable.
What should I prepare for a warranty claim?
Please have your proof of purchase, product details, and photographs of the item and issue ready where applicable.
What does the warranty cover?
Coverage depends on the product and applicable warranty terms and conditions. Please review those terms for full details.
How do I contact customer support?
Use the warranty claim or customer support link configured above to reach the appropriate support process.
For help, please use the customer support channel linked through the claim button. We do not publish contact details here unless configured by the store.